A critical consolidation tool must remain available, reliable and suited to changes within the group. For Lectra, Calisto Consulting provides SAP BFC application maintenance to secure financial closes and support the finance team in the solution’s day-to-day operation.
Context
Lectra develops technology solutions for markets including fashion, automotive and furniture, with an international presence. SAP BFC is an important component of its consolidation and financial reporting framework.
Maintenance challenges
- Maintain service continuity during closing periods.
- Provide functional assistance to finance users.
- Diagnose and resolve technical or application incidents.
- Maintain master data, rules and interfaces.
- Support changes in the consolidation scope and reporting needs.
The support framework
Maintenance relies on clear request organisation, qualification and prioritisation. Calisto analyses each issue in light of its impact on the close, identifies its cause and proposes an appropriate resolution. Work may concern configuration, data, controls, processing, reports or interfaces.
Beyond corrective support, the engagement includes preventive work: reviewing recurring incidents, documenting solutions, recommending improvements and preparing for sensitive periods.
A structured approach
- Receive and qualify the request.
- Perform functional and technical analysis.
- Propose a solution and assess its impact.
- Implement a correction or enhancement in a secure environment.
- Perform acceptance testing, deploy and document.
- Monitor actions and retain knowledge.
Expected benefits
This framework helps reduce operational risk, improve responsiveness to incidents and preserve application knowledge. Finance teams have a contact who understands both consolidation requirements and how SAP BFC works.
Calisto Consulting’s role
Calisto manages application maintenance, functional and technical support, corrective maintenance and enhancements, and support during financial closes. This continuity secures the existing system while preparing for future changes.